・The railbike runs from April 11th 25th to November 23rd in 2020. ・Reservations can be made from the first day at 0:00 a.m. of previous month of the date you experience. (However, if you experience in April or May, you can reserve from April 1st.) ・We may limit a type of cars on weekday. If you have any requests for car, please contact us via contact form as soon as possible.
Reservation and Check-in
【１】Choose a vehicle type and the boarding date. ・See this page about the vehicle type. ・See operating calendar about the boarding date. ＜Attention＞ ・Please confirm your settings so that you can receive e-mails from @railbike.jp. ・Please confirm that you type in your e-mail address correctly. ・Confirmation e-mail may not be delivered if your e-mail address, especially Gmail, contains a period before the @ mark. （example：[email protected]） ・Reservations are accepted on the web up to 1.5 hours before the time you want to experience.
【２】 After reservations are made for sure, you can get an e-mail attached confirmation number. The number will be also needed when changing or canceling the reservation. ・If the e-mail is not delivered, let us know by e-mail or phone. Phone number: +81 186 50 2555
【３】Please finish check-in at reception up to 15 minutes before your departure time. The tickets will be given after payment. Payment is cash only.
★You can experience without reservation on the day. ・It is first-come-first-served basis. ・Come directly without reservation or call the reception (0186 50 2555) to confirm. ・If it is crowded, you may not be able to get on the desired car for the desired time.
Change the reservation ・If you want to change the date or a type of car, click URL attached on the e-mail you received and click “changes the reservation”. ・Another way to change reservations, click “changes the reservation” under the operating calendar, and enter the confirmation number and reservation date. ・When the operating calendar shows, choose new date and car. The original reservation will be cancelled automatically, and then new reservation will be made. The e-mail of acceptance of change reservations will be delivered. ( In the case of change, the original confirmation number will become invalid and a new number will be issued.)
・If you want to cancel, click URL attached on the e-mail you received and click “cancel”. ・Another way to cancel reservations, click “cancel the reservation” under the operating calendar, and enter the confirmation number and reservation date. ・The e-mail of acceptance of cancellation will be delivered. ・Cancellation is also accepted by e-mail. Please contact us as soon as possible. ・Cancellation is free of charge, but please contact us certainly before your boarding time. ・When you cancel the reservation on the day, please contact us via contact form as soon as possible.
No-show ・If you don’t come and finish check-in at reception up to 10 minutes before your departure time, the reservation will be cancelled. Your reservation can’t be rescheduled to subsequent another time, but please contact us by phone or contact form because it may be accepted as a new reservation. ・Please call (0186-50-2555) or e-mail us as soon as possible if it seems that you will be late while heading to us. Note: Phone is only in available only in Japanese.